Digitail is the practice management software used at Pawly Understood.

Clients have the option of using a mobile based application which acts as a digital ID for pets.


Pet parents can centralise and view their pet’s medical history, communicate with the Pawly Understood team through the app, book their next appointment (coming soon), and store any other important information about their pet.

1. How can I download the app?

Hey, Digitailers! You can download the app on the App Store for iOS devices, or Google Play for Android devices! It’s easy-to-get, easy-to-use and it’s free. The links are above.

2. Why should I download the app?

One hundred and one pets, one hundred and one unique stories… and Digitail is here for all of them.

  • Create your pet’s digital identity

  • Have your pet’s Digital Health Card always on hand

  • Make online appointments at the vet (coming soon!)

  • Receive reminders for food & supplies, upcoming appointments and diet & medication

  • Have your own e-diary

  • Telemedicine support

3. How much does Digitail App cost?

Digitail App is completely free to download and use. There are no in-app costs!

4. How can I access the app?

Right now Digitail App is only available for pet owners that have an account created by Pawly Understood.  You should have recieved an email with your account the first time we added your details in the system. If you don’t remember your password, you can reset it from the app. If you haven't received the welcome email, please get in touch and we will resend.